Liquor Industry Training Services is committed to facilitating a continuing learning culture and recognising the achievement of learning.
1. Marketing
LITS will market their vocational education and training products in accordance with the National Operational Protocol for the Marketing of Recognised Training, involving Ethical Marketing Practices and Accurate and Clear Marketing.
2. Admission process
LITS will provide clear, timely and appropriate information, advice and support services to assist clients to achieve their identified outcomes. Entry requirement will follow the requirements set by each qualification. Enrolment and selection processes will be fair, equitable and accessible to potential clients.
3. Client information
LITS will provide timely, accurate, relevant and up to date information to clients prior to commencement. This will include, but not be limited to:
• copy of the Code of Practice;
• admission procedures and criteria;
• refund policy;
• certification to be issued to clients on completion or partial completion of the course;
• competencies to be achieved by clients;
• assessment principles and procedures;
• arrangement for the recognition of current competence / prior learning;
• grievance / appeal procedure and a contact;
• language, literacy and numeracy advice and assistance; and
• client support services.
4. Delivery
LITS will ensure that the delivery of services is undertaken by deliverers and assessors appropriately qualified to meet the requirements of the relevant training package and the accredited courses.
5. Assessment
LITS will ensure that all assessments conducted within the training package and units of competence for which we have responsibility will comply with the National Standards of the Australian Qualifications Framework. This includes the recognition of qualifications and/or statements of attainment issued by another RTO.
6. Issue of qualifications
LITS will issue a Statement of Attainment to learners/clients who meet the required outcomes of a unit of competency in accordance with all appropriate National Guidelines and acknowledging that qualifications are nationally recognised.
7. Grievance procedures and processes for appeal
LITS will have a fair and equitable process for dealing with client grievances and appeals. In the event that grievances cannot be resolved internally, or with the assistance of an independent body, clients will be advised of the appropriate legal body where they can seek further assistance.
8. Fees and charges including refund policy
LITS will safeguard funds paid by clients. LITS will have a refund policy which will guarantee the refund of fees should a course be cancelled or discontinued for any reason or should a client withdraw from a course for a good reason giving reasonable notice.
9. Student welfare and guidance services.
LITS will ensure that appropriately qualified and accessible personnel are available to provide guidance and support for the planning of professional learning, determination of competence against accredited competency statements and learning outcomes and grievance and appeal processes and procedures.
10. Quality control
LITS will apply a quality focus to their operations as a Registered Training Organisation. LITS will maintain a system of continual improvement in all areas, including the core activities of education and training, assessment and issuance of statements of attainment, as well as the support activities of client records management, business management, administration and marketing. LITS will seek feedback from learners/clients on their satisfaction with services they have received and seek to improve their services in accordance with the expectations of clients.
11. Legislation
The operations of LITS as a Registered Training Organisation are significantly regulated by:
• Vocational Education, Training and Employment Act 2000
• Vocational Education, Training and Employment Regulation 2000
• Workplace Health and Safety Act 1995
• Anti-Discrimination Act (Qld) 1991
• Privacy Act 2001
12. Guarantee
LITS will honour all guarantees outlined in their Code of Practice
Issued by authority of the Chief Executive of Liquor Industry Training Services Pty Ltd
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